We hope you never have to return a product, but if you do we will do our best to satisfy your expectations and help you to be happy with your purchased items.
Returns: Our policy lasts 15 days. If 15 days have gone by since your order was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The customer is also responsible for covering any shipping charges to return items.
Refunds (If Applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Fly Sale Policy: Due to the handmade nature, customization, and preparation involved with fly products, all fly sales are final. We do not accept returns, exchanges, or cancellations on fly purchases once the order has been placed.
Late or Missing Refunds (If Applicable): If you don't received a refund, first check your bank account again and then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still don't receive your refund, please contact us.
Shipping: To return your product, please contact us. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.